IT FAQs

Q: What information do I need to provide when submitting a support ticket?

A: It is important to provide as much detail as possible about the problem you are experiencing, such as a description of the problem, when the problem occurred, a screenshot of the error message, software name and version/ tool used, etc.  

Q: What are the typical response times for support tickets?

A: It depends on the criticality of the problem. Critical issues are usually prioritized, while less critical issues may take a little longer.  

Q: How can I track the status of my support ticket?

A: The MySupport platform allows you to track the status of your ticket in real time. You can see if your ticket is awaiting further information, being processed, or if it has been resolved. You also receive automatic updates via email.